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Contact Us - British Waterways

British Waterways cares for Britain's historic canals and rivers

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Contact Us


Head Office & Customer Service Centre

64 Clarendon Road
Watford
Herts
WD17 1DA
Telephone: 01923 201120
Fax (customer services): 01923 201304
Email: enquiries.hq@britishwaterways.co.uk

For contact details of individual waterways, follow the links on the left or download our Getting in touch leaflet. (4.0MB PDF)

If you would like to volunteer with British Waterways email volunteer@britishwaterways.co.uk.

Craft Licensing Forms Should be Sent to:

Boat Licensing Team
PO Box 162
Leeds
LS9 1AX
Telephone: 01923 201120
Fax: 0113 200 5756
Email: enquiries.hq@britishwaterways.co.uk

The British Waterways Customer services team are available between 8am - 6pm Monday to Friday and 9am - 1pm Saturday.

Emergency Contact Number

We provide a 24 hour emergency freephone service:
0800 47 999 47

If an incident appears to be life/injury threatening or involves fire/criminality please dial 999.

If either number is dialled please make sure you are clear about the location and the nature of emergency and provide information as requested.